Caldwell Cares Program Guidelines

(Exhibit A)

The goal of Caldwell Cares is to assist households who meet established criteria and guidelines with the following assistance for water service during the months of April through October within the following guidelines:

  1. Make a payment to a City of Caldwell utility account up to 2 months.
  2. Assistance per household not to exceed $250 in a 24 month period (2 years).
  3. Assistance will be in the form of payment to Caldwell Water Department on the applicant’s water account. No checks or cash will be issued directly to a customer.

Determining factors for assistance: Due to the limited total funds available assistance is not guaranteed, even to those applicants who meet the requirements for eligibility. The Salvation Army shall determine whether each particular applicant is eligible to receive assistance, based on the following criteria:

  1. The applicant’s utility account must be in the name of the applicant.
  2. The applicant’s income level must be equal to or below the income which would make the applicant eligible for federal food stamps.
  3. The applicant’s utility account must be a non-commercial account with water service.
  4. The applicant’s account must have received a past due notice and/or shut off date.
  5. The applicant’s account must be clear of any meter pull penalties.
  6. The applicant must not have received assistance through CALDWELL CARES anytime during the previous 24 months.

In determining who shall receive a portion of the limited assistance available, as between applicants who otherwise meet the above enumerated criteria, the Salvation Army shall place special consideration upon those applicants who demonstrate any of the following factors, which factors are not listed in any particular order:

  1. Households that include persons aged 65 or older and/or children under the age of 18.
  2. Households that include handicapped or disabled persons.
  3. Hardship cases, including, but not limited to:
    • Involuntary unemployment
    • Medical crisis
    • other family crisis such as death, desertion, or imprisonment

Note: The city reserves the right to void an approved application by the Salvation Army should it be found that the applicant misled or provided false information on the application, or were otherwise ineligible. The City will make the reversal decision known to the customer and the Salvation Army.

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