Technology Services Supervisor

Description

The City of Caldwell is looking for a Technology Services Supervisor to join the Public Library team. Individual will oversee and coordinate use of technology at the Caldwell Library; identifies, evaluates and implements current and emerging technologies; and performs related work as required.

The principal function of an employee in this class is to coordinate the library’s use of technology to provide services and expand and improve access to information resources at the City of Caldwell Public Library. The work is performed under the general direction of the Library Director. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with board members, employees, patrons, other government agencies, and the general public. The principal duties of this class are performed in a general office environment.

Responsibilities

• Coordinates the library’s use of technology to provide services and expand and improve access to information resources;
• Identifies, evaluates and implements current and emerging technologies.
• Collaborates with library staff to fully utilize existing technology to provide complete and accurate access to information resources in all formats.
• Negotiates, tracks and oversees vendor contracts.
• Oversees IT infrastructure and library systems including internet, website, the integrated library system (ILS) and emerging technology.
• Collects and interprets user and system statistics.
• Consults staff and administers support for their work which may include training library staff to effectively use technology and in turn, support library patrons’ use of technology.
• Maintains, installs and makes modifications to new units and to the network system as required.
• Analyzes hardware and software needs and recommends changes and upgrades.
• Manages a portion of the overall library collections budget.
• Oversees the public services area of the library during weekend and evening hours.
• Provides outreach training on library resources through offsite and onsite workshops.
• Coordinates with library staff to manage work schedules and work flow.
• Responds to information requests from other agencies and the general public. 
• Keeps designated library staff fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Performs other related duties as assigned.
• Attends approved meetings, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas.
• Responds to citizens’ questions and comments in a courteous and timely manner.
• Communicates and coordinates with others to maximize the effectiveness and efficiency of interdepartmental operations and activities to help keep a positive work environment as well as works as a team member.
• Respects the opinion of others and maintains a positive and professional working relationship with employees, supervisors and others.

Minimum Qualifications

• Graduation from an accredited college or university with a bachelor’s degree in computer science, information technology, library and information science, management information systems, user experience or related field; and
• At least three (3) years of related IT experience; or
• Any combination of education, training and experience which provides the skills, knowledge and abilities necessary to perform the work.
• Experience with more than one module of an Integrated Library System (ILS), preferably Polaris.
• Bilingual Spanish is highly desirable.
• Subject to a pre-employment drug screen and background check.
• Required to work evening and weekend hours.